Finchley Carpetcleaning Terms and Conditions
These Terms and Conditions apply to all carpet cleaning, upholstery cleaning, stain treatment, and related domestic or commercial cleaning services provided by Finchley Carpetcleaning. By making a booking, confirming an appointment, or allowing our team to commence work, the customer agrees to be bound by the terms set out below. These terms are intended to be fair, clear, and consistent with UK consumer and business law.
In these terms, references to “we”, “us”, and “our” mean Finchley Carpetcleaning, and references to “you” or “the customer” mean the person or organisation booking the service. Where a booking is made on behalf of another person, the person making the booking confirms they have authority to accept these terms for that party. For clarity, these terms apply whether the service is for a house, flat, office, rented property, managed premises, or other location.
Booking process starts when you request a quotation, make an enquiry, or agree a service date. All bookings are subject to availability and acceptance by us. Any quotation provided is based on the information available at the time and may be revised if the actual condition, size, fabric type, access, or level of soiling differs from what was described. We may ask for photos, measurements, or additional details before confirming the job. A booking is only confirmed when we issue an acceptance, whether verbally, in writing, or electronically.
You are responsible for ensuring that the service location is ready for cleaning at the agreed time. This includes providing safe access, reasonable parking arrangements where relevant, working utilities, and removal of fragile items or valuables from the work area. If the property is not suitably prepared, or if we cannot gain access, we may delay the appointment, charge a call-out fee, or treat the booking as cancelled by you. We reserve the right to refuse to proceed if conditions are unsafe, unsanitary, or likely to cause damage.
Payments must be made in accordance with the price and payment terms agreed at booking. Unless otherwise stated, payment is due on completion of the service and before departure of our technicians. For commercial accounts or agreed invoices, payment terms will be set out separately and must be followed strictly. We may request a deposit for larger jobs, specialist treatments, or peak-time appointments. Any deposit is normally non-refundable except where we cancel the booking or are unable to provide the service through our fault.
All prices are quoted in pounds sterling and may be subject to VAT where applicable. Quotes are normally based on standard conditions and may exclude extra work such as heavy stain treatment, furniture moving beyond the normal scope, special fabric care, or additional rooms not disclosed during booking. If additional work is requested on site, we will explain any extra charges before proceeding. Late payment may result in administrative charges, interest where permitted by law, and recovery action for unpaid amounts.
Cancellations and rescheduling must be made with reasonable notice. If you need to cancel or change the appointment, you should notify us as soon as possible. Cancellations made more than 24 hours before the scheduled time will usually not incur a charge, unless a special arrangement has been made or third-party costs have already been incurred. If you cancel with less than 24 hours’ notice, fail to provide access, or are absent at the agreed time, we may charge a cancellation fee to cover lost time and costs.
If we need to reschedule due to staff illness, equipment failure, severe weather, or other circumstances beyond our reasonable control, we will contact you as quickly as possible and offer a new appointment. We are not liable for indirect losses arising from a lawful reschedule, but we will make reasonable efforts to minimise inconvenience. If a cancellation or delay is caused by events outside either party’s control, including transport disruption, utility failure, fire, flood, or similar incidents, neither party will be treated as being in breach of contract for that specific delay.
Service standards and limitations apply to every Finchley carpet cleaning appointment. We will use professional methods and reasonable skill and care, but we cannot guarantee complete removal of all stains, odours, or wear marks. Some carpets, rugs, upholstery fabrics, or pre-existing defects may react unpredictably to cleaning solutions or moisture. Colour fastness, shrinkage, fibre distortion, and pile flattening can occur in susceptible materials, especially where the item is old, previously damaged, or incorrectly maintained. Where a particular treatment may carry additional risk, we may decline to proceed or ask you to accept that risk in advance.
Liability is limited in accordance with the law. We accept responsibility for direct loss or damage caused by our proven negligence, breach of contract, or failure to carry out the service with reasonable care and skill. However, we do not accept liability for pre-existing faults, hidden defects, structural issues, poor installation, previous staining treatments, unsuitable materials, colour loss due to age or dye instability, or damage caused by information that was incomplete or inaccurate. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded under UK law.
If any item is moved at your request, you accept that there is a risk of minor scuffing, marking, or incidental damage to surrounding surfaces, and we will not be responsible for normal wear that results from careful and necessary handling. You must tell us about any vulnerable objects, underfloor heating, electrical concerns, loose fittings, or special surface finishes before work begins. Where appropriate, we may ask you to sign a note acknowledging specific risks or limitations. Any claim for damage must be made within a reasonable time and supported by evidence.
Our maximum liability for any claim arising from a single service visit shall not exceed the amount paid for that specific service, except where a greater amount is required by law. We are not liable for loss of profit, loss of business, consequential loss, or indirect loss. If you are a consumer, your statutory rights remain unaffected. If you are a business customer, you confirm that you are acting in a business capacity and that these exclusions are reasonable in the context of the service provided.
Waste regulations and environmental handling are followed in line with applicable UK requirements. During carpet cleaning and related work, waste may include dirty water, removed debris, disposable cloths, packaging, filters, residues from stain treatment, and other non-hazardous material. We will dispose of our service waste responsibly and in compliance with relevant environmental and waste management rules. Where specialist disposal is needed because a substance is classified as controlled, hazardous, or contaminated, we may suspend the job until safe arrangements are confirmed.
You must disclose any known contamination, mould, biological waste, pest infestation, sharps, chemicals, or other hazardous conditions before the appointment. We are not obliged to handle materials that may present a health or safety risk unless we have agreed this in advance and have suitable equipment, training, and disposal arrangements. If undisclosed hazardous waste is discovered during a carpet cleaning service, we may stop work immediately and charge for time already spent, provided this is lawful and reasonable.
Any waste we remove from the work area as part of the service remains our responsibility only to the extent of the agreed task and lawful disposal methods. We will not remove items outside the scope of the booking unless specifically agreed in advance. You agree not to ask us to dispose of prohibited waste through ordinary cleaning waste channels. Where the law requires records, consignment notes, or special handling, these will be managed in accordance with the applicable regulations and the nature of the material involved.
Access, customer responsibilities, and completion are important to a smooth service. You must ensure that the areas to be cleaned are reasonably clear and that pets, children, and other occupants are kept safe and away from active work zones where necessary. If carpets or upholstery require a specific drying period, ventilation or restricted use may be needed after cleaning. We may provide aftercare advice, but you remain responsible for following any instructions that are necessary to protect the cleaned surfaces. Failure to do so may affect any remedy claim.
If you are dissatisfied with the completed work, you must notify us within a reasonable time and allow us an opportunity to inspect the issue or, where appropriate, revisit the property to assess and remedy any legitimate concern. This does not affect your statutory rights. Any request for a revisit must relate to the original service and must not involve changes in condition caused by use, further soiling, weather, third-party work, or other events after completion. We will not be responsible for deterioration that happens after the service has ended.
General terms include the following: these Terms and Conditions may be updated from time to time, and the version in force at the time of booking will apply unless a change is required by law. If any term is found to be invalid or unenforceable, the remaining terms shall continue in full force. No waiver by us of any breach shall be treated as a waiver of any later breach. Nothing in this document creates a partnership, employment relationship, or agency between the parties unless expressly stated.
Governing law and jurisdiction are England and Wales. These terms, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer, you may have additional rights to bring proceedings in the courts of your home jurisdiction within the United Kingdom where applicable law allows. If any dispute cannot be resolved amicably, the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer protection rules.
By proceeding with a booking for Finchley Carpetcleaning, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that the information you provide is accurate to the best of your knowledge and that you will inform us of anything relevant that could affect service delivery, safety, pricing, or disposal requirements. These terms are designed to support a transparent carpet cleaning service while protecting both parties and ensuring lawful, professional conduct throughout.
