Finchley Carpet Cleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Finchley Carpet Cleaning supplies professional cleaning services to residential and commercial customers in the United Kingdom. By booking a service, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all bookings, whether made online, in writing, or verbally.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client or you means the person, company or organisation requesting or receiving the services.

Company, we, us or our means Finchley Carpet Cleaning, the provider of the services.

Services means any carpet, rug, upholstery, soft furnishing, hard floor, end of tenancy or related cleaning services supplied by the Company.

Premises means the property or location where the Services are to be carried out.

Terms means these Terms and Conditions, as amended from time to time.

2. Scope of Services

The Company provides carpet and related cleaning services within a defined service area. Availability may vary depending on location, type of property, access arrangements and the specific service requested. The Company reserves the right to decline or cancel a booking where the Premises are outside the current service area, or where conditions at the Premises make it unsafe or impractical to perform the Services.

The exact scope of work, including rooms, items, and any additional treatments, will be agreed at the time of booking or during the initial inspection, where applicable. Any work not expressly agreed in advance will be treated as additional and may incur further charges.

3. Booking Process

3.1 Bookings may be made by telephone, online form or other methods accepted by the Company. All bookings are subject to availability and to acceptance by the Company.

3.2 When making a booking, you must provide accurate information, including your name, service address, contact details, property type, approximate room or item sizes, and any relevant access or parking information. If the information you provide is inaccurate or incomplete, the Company may adjust the quotation, add surcharges, or decline to carry out the work.

3.3 A booking is considered provisional until confirmed by the Company. Confirmation may be provided verbally or in writing. Once confirmed, a binding contract is formed between you and the Company, subject to these Terms.

3.4 The Company may require a deposit or pre-authorisation payment to secure a booking. If a deposit is required, the booking will not be confirmed until the deposit has been received.

3.5 The Company reserves the right to cancel or reschedule bookings where staff availability, equipment failure, extreme weather, safety concerns, or other circumstances beyond our reasonable control prevent us from delivering the Services on the agreed date or time. In such cases, we will notify you as soon as reasonably practicable and offer an alternative appointment where possible.

4. Access, Parking and Client Responsibilities

4.1 You must ensure that our operatives have safe and timely access to the Premises at the agreed time. This includes arranging keys, entry codes, concierge permissions, or other necessary access arrangements in advance.

4.2 You are responsible for providing adequate parking or covering any parking charges, permits, congestion charges, or similar fees reasonably incurred by the Company in attending the Premises.

4.3 You must remove fragile items, valuables, and personal belongings from the areas to be cleaned before the arrival of our operatives. The Company will not be responsible for moving heavy furniture, fragile items, or valuable objects unless expressly agreed in advance.

4.4 You are responsible for ensuring that the Premises have a functioning supply of electricity and water, and that the environment is reasonably safe and hygienic for our operatives to work in.

5. Pricing and Quotations

5.1 Prices may be quoted based on information you provide, on a per-room, per-item, per-square-metre or fixed-fee basis, or by reference to a minimum charge for attendance in your area.

5.2 All quotations are given in good faith but are subject to inspection on arrival. If the actual condition, size, or configuration of the Premises or items differs materially from the information provided at the time of booking, the Company may revise the price. In such cases, you will be informed before work proceeds and may choose whether to continue with the Service at the revised price.

5.3 Unless otherwise stated, quoted prices include labour, standard cleaning materials and use of our equipment. Additional services, specialist stain treatments, protective coatings or extensive furniture moving may be charged separately.

5.4 The Company reserves the right to apply surcharges for out-of-hours work, short-notice bookings, difficult access, or where additional time is required due to heavy soiling, pet contamination, or other factors not disclosed at the time of booking.

6. Payments and Invoicing

6.1 Payment is due on completion of the Services on the day of the visit, unless otherwise agreed in writing in advance. The Company accepts a range of standard UK payment methods, which will be notified to you prior to or at the time of service.

6.2 For commercial clients or where agreed in writing, the Company may issue an invoice payable within a specified period. If no period is stated, payment will be due within 14 calendar days of the invoice date.

6.3 The Company reserves the right to require full or partial payment in advance for certain bookings, including larger projects, specialist work or new commercial accounts.

6.4 If payment is not received by the due date, the Company may charge interest on the overdue amount at the statutory rate permitted under UK law, and may suspend further services until all outstanding sums are paid in full.

6.5 You are not entitled to make any deduction, set-off or counterclaim against any invoice unless this has been expressly agreed in writing by the Company.

7. Cancellations, Rescheduling and Late Access

7.1 You may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, the minimum notice period for cancellation or rescheduling is 24 hours before the scheduled start time.

7.2 If you cancel or reschedule with less than the required notice, the Company reserves the right to charge a late cancellation fee. This may be up to 50 percent of the estimated service price, or the loss actually suffered by the Company, whichever is greater, subject to any applicable legal limitations.

7.3 If our operatives attend the Premises at the agreed time but are unable to gain access, or if work cannot proceed due to reasons within your control, the Company may apply a call-out or late access fee to cover travel time and lost appointment time.

7.4 If the Company cancels your booking, you will not be charged for the Services that were due to be provided on that appointment. The Company will not be liable for any indirect loss or expense arising from such cancellation, but will use reasonable efforts to offer a convenient alternative appointment.

8. Condition of Carpets, Furnishings and Limitations

8.1 The Company will carry out the Services using reasonable care and skill and in accordance with industry practice for carpet and upholstery cleaning in the UK.

8.2 You acknowledge that the results of cleaning can vary depending on the age, type, construction, prior wear, staining and previous cleaning history of the carpets and furnishings. Stain removal cannot be guaranteed, and some stains may be permanent.

8.3 Our operatives may carry out colourfastness or compatibility tests before proceeding. If it appears that cleaning may cause damage, colour loss or shrinkage, the Company may decline to treat the item or may proceed only on your express instruction and at your risk.

8.4 Existing damage, wear, loose seams, weak fibres, pre-existing stains, and general deterioration are not caused by the Company and may become more visible or pronounced after cleaning. The Company is not responsible for such pre-existing conditions.

9. Liability and Insurance

9.1 The Company maintains public liability insurance and, where appropriate, employer's liability insurance in accordance with UK standards for cleaning businesses.

9.2 The Company will be liable for direct loss or damage to your property only to the extent that such loss or damage is caused by the negligence or breach of duty of the Company or its operatives.

9.3 The Company's total liability for any single event or series of related events shall be limited to the lower of the cost of rectifying the damage and the total price paid or payable for the specific Services in connection with which the claim arises, subject always to any applicable insurance cover.

9.4 The Company will not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of opportunity, loss of enjoyment, or loss arising from delay, unless such liability cannot be excluded under UK law.

9.5 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be limited or excluded by law.

10. Complaints and Service Issues

10.1 If you are not satisfied with any aspect of the Services, you must notify the Company as soon as possible and, in any event, within 48 hours of completion of the work. The Company may request photographs, access to the Premises, or further information to assess the issue.

10.2 Where a complaint is justified and relates directly to the quality of the cleaning, the Company may, at its discretion, offer a re-clean of the affected area or an appropriate partial refund. Any such remedies are conditional upon prompt notification and reasonable cooperation from you.

10.3 The Company will not be responsible for any complaint raised more than 7 days after completion of the Services, except where required by law.

11. Waste Handling and Environmental Regulations

11.1 The Company will handle and dispose of any waste generated during the provision of the Services in accordance with applicable UK waste and environmental regulations.

11.2 Standard cleaning residues such as used cleaning solutions, dirty water and minor solid residues will be managed and removed as part of the normal service process, where practicable and lawful.

11.3 If the work involves contaminated materials, hazardous waste, significant quantities of debris, or items that require specialist disposal, additional charges may apply. The Company reserves the right to decline to handle or remove any waste that falls outside normal domestic or light commercial cleaning waste unless specifically contracted to do so.

11.4 You are responsible for informing the Company in advance of any known contamination, infestation, hazardous substances, or unusual waste at the Premises that may affect the safe provision of the Services.

12. Health and Safety

12.1 The Company will conduct its work in accordance with relevant UK health and safety laws and will take reasonable steps to protect the safety of its operatives, clients and the public.

12.2 Our operatives may refuse to carry out work where they reasonably consider that working conditions are unsafe, unhygienic or otherwise unacceptable. In such cases, the Company may treat the visit as a late cancellation and apply an appropriate charge.

12.3 After cleaning, carpets and furnishings may remain damp for a period. You are responsible for taking reasonable care to avoid slips, falls or other accidents during the drying time, including restricting access to vulnerable persons where appropriate.

13. Data Protection and Privacy

13.1 The Company collects and processes personal data such as your name, address and contact details for the purposes of managing bookings, providing Services and administering customer relationships.

13.2 Your personal data will be handled in accordance with UK data protection law. The Company will not sell your details to third parties. Information may be shared with trusted partners only to the extent necessary to deliver the Services or comply with legal obligations.

14. Amendments to these Terms

14.1 The Company may update or amend these Terms from time to time. The version in force at the time of your booking will apply to that booking.

14.2 Any changes will take effect when posted on our official channels or otherwise communicated to you. Continued use of our Services after changes take effect constitutes your acceptance of the updated Terms.

15. Governing Law and Jurisdiction

15.1 These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales.

15.2 You and the Company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services provided, save where mandatory law requires otherwise.

16. General Provisions

16.1 If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.

16.3 You may not assign or transfer your rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the proper performance of the Services.

16.4 These Terms, together with any written confirmation of booking, quotation or specification provided by the Company, constitute the entire agreement between you and the Company in relation to the Services and supersede any prior discussions, understandings or representations.